Terms & Conditions
Terms and Conditions – Paul & Lisa Melbourne
These Terms and Conditions apply to all purchases made through the website of Paul & Lisa Melbourne, based in Australia and reachable at info@paullisa.com.
By placing an order on our website, you agree to the terms outlined below.
1. Applicability
By completing a purchase through Paul & Lisa Melbourne, you confirm that you have read, understood, and agreed to these Terms and Conditions.
These terms apply to all orders and transactions made through our online store.
2. Product Information
We make every effort to ensure all product descriptions, images, details, and prices are accurate and up to date.
However, occasional errors or inaccuracies may occur.
Paul & Lisa Melbourne reserves the right to correct any information, update product details, or adjust pricing at any time without prior notice.
3. Orders and Payments
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Orders are processed once full payment has been received.
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Available payment methods may vary depending on the customer’s location.
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Customers are responsible for ensuring that their chosen payment method is valid in their region.
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If payment is declined, incomplete, or flagged as fraudulent, Paul & Lisa Melbourne reserves the right to cancel the order.
4. Processing and Delivery
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Processing time: 1–3 business days
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Shipping time: 3–7 business days (depending on destination)
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All orders are shipped directly from our trusted supplier in China
Delivery times are estimates only and may vary due to customs checks, courier delays, public holidays, or other external factors beyond our control.
5. Returns and Cancellations
For full details regarding returns, cancellations, and refunds, please refer to our Return Policy.
All return requests must follow the steps and conditions outlined in that policy.
6. Liability
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Paul & Lisa Melbourne is not responsible for loss or damage during transit if the tracking information confirms that the parcel was delivered to the address provided by the customer.
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Customers are responsible for entering the correct delivery address at checkout.
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Address mistakes must be reported within 24 hours after placing the order.
7. Intellectual Property
All content on the Paul & Lisa Melbourne website — including but not limited to text, images, product photos, logos, and design elements — is the exclusive property of Paul & Lisa Melbourne.
No content may be copied, reproduced, modified, or distributed without prior written consent.
8. Complaints Procedure
We strive to provide excellent service and customer care.
If you have a complaint, please contact us at:
We aim to respond to all complaints within 5 business days and resolve issues promptly and fairly.
9. Governing Law
These Terms and Conditions are governed by, and interpreted in accordance with, the laws of Australia.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Australian courts.