Shipping & Delivery Policy
Shipping Policy – Paul & Lisa Melbourne
At Paul & Lisa Melbourne, we aim to deliver your order as quickly and accurately as possible.
This page provides clear information about our shipping and delivery process.
Order Processing
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All orders are processed within 1 to 3 business days.
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Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, allowing you to follow your parcel in real time.
Please note that orders placed during peak periods (such as public holidays or promotional events) may require additional processing time.
Delivery Time
The average delivery time is:
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3 to 7 business days, depending on your location.
Shipping times are estimates and may vary due to factors such as:
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Customs inspections
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Courier delays
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Weather conditions
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Busy seasonal periods (e.g., Christmas, Black Friday)
Shipping Method & Origin
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All orders are shipped directly from our trusted supplier in China.
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Depending on your destination country, customs duties or import taxes may apply.
Any such charges are the customer’s responsibility and are not included in the purchase price.
Shipping Costs
Shipping costs are displayed during the checkout process and depend on:
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The weight of your order
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Your delivery location
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The chosen shipping method
We always aim to offer fair, transparent, and competitive shipping rates.
Responsibility During Shipment
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Once tracking information shows that your parcel has been delivered, responsibility for the package transfers to the customer.
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Paul & Lisa Melbourne is not liable for parcels marked as “delivered” by the courier.
Please double-check that your delivery address is entered correctly.
Address errors must be reported within 24 hours after placing your order.
Contact
If you have any questions or concerns regarding your shipment, our customer service team is here to help: